Future Business Leaders of America (FBLA) Personal Finance Practice Test

The Better Business Bureau (BBB) serves primarily as a mediator of complaints between consumers and businesses, facilitating dialogue and helping to resolve disputes. When a consumer has a complaint about a business, the BBB provides a platform for filing a complaint and assists in the communication between the two parties. This function is essential in promoting trust and accountability in the marketplace, ensuring that consumers feel heard and that businesses have an opportunity to address customer concerns and improve their services.

While providing loans to businesses, regulating interest rates, or promoting products and services may involve other organizations or institutions, these are not the core missions of the BBB. Instead, the BBB focuses on enhancing consumer confidence and fostering ethical business practices by resolving issues that arise in consumer-business relationships.